Actors Door Studio classes, courses and workshops have attendee limits. To ensure everyone fair access to our classes, we operate on a strict cancellations and refunds policy:
i. Drop in classes: We will refund full payment for classes provided you notify us in writing of your wish to cancel 48 hours in advance of class start time.
ii. Workshops: We will refund full payment for workshops provided you notify us in writing of your wish to cancel 10 days in advance of workshop start time.
iii. Courses: We will refund full payment for courses provided you notify us in writing of your wish to cancel 14 days in advance of course start time. If you have paid a deposit please note that the deposit is non refundable.
iv. One-on-one/private sessions: We will refund full payment for one-on-one sessions provided you notify us in writing of your wish to cancel 1 week in advance of session start time.
We allow a bank deposit payment option for your convenience. If you elect to pay via bank deposit and fail to make good on your payment, you are liable for that payment regardless of whether you attend classes or not. This is because your booking has preventing others from joining the class. Your failure to pay will result in your being refused access to our classes and courses in future and an immediate request for you to pay the funds you owe.
NOTE, you cannot ‘transfer’ or reschedule a booking or class. If you are requesting a transfer, you are requesting a cancellation of a contract previously made with us, in which case, our cancellation policy will then apply.
We thank you for your cooperation.